How does Ephemeral mode differ from Cloud mode?
Ephemeral mode (Basic+): Audio and transcript are processed in memory, remain for a maximum of 15 minutes after recording, and are then automatically deleted. Only the structured output (tasks, signals, summary) remains in the database.
Cloud mode (Pro+): the recording and transcript are AES-256 encrypted and stored permanently (10 GB / Unlimited). You can go back to calls, re-analyze with a new model, use for coaching. You control what and when to delete.
Does Meeting Bot work with Zoom, Teams, Meet?
Yes — all three platforms are fully supported. The bot joins as a participant with the name "Lumi (Luminote AI Notetaker)", informs about recording in accordance with GDPR, identifies speakers, and leaves after the conversation ends. Auto-joining from calendar is available in the Pro plan.
Where is my data physically located?
Exclusively on servers in the European Union. Database — Supabase (Frankfurt). LLM — Mistral AI (Paris). STT — Whisper on an EU endpoint. We never send data outside the EEA, not even operational metrics.
How does Buyer Signals work?
Lumi analyzes the transcript for 14 categories: budget mentioned, decision-maker present, competitor brought up, urgency, blockers, churn risk, technical concerns, pricing objections, etc. Each signal has a score of 1-10, an exact quote from the conversation, and a timestamp. Signals are aggregated at the deal level and influence MEDDIC scoring + win probability.
Can I integrate with Livespace / Firmao?
Yes — Luminote has native, bidirectional integrations with Livespace and Firmao (in addition to HubSpot, Salesforce, Pipedrive, Zoho). For Polish teams, this is often a make-or-break, as Gong, Fireflies, and Otter do not support them.
Which AI models do you actually use?
STT: OpenAI Whisper Large-v3 on EU endpoint with zero data retention.
LLM: Mistral Large 2 (100% EU, Paris) for task extraction, summaries, email drafts, Lumi AI Assistant.
We do not send data to US-only providers (OpenAI GPT, Anthropic Claude, Google Gemini). We do not train models on your data. We do not share data with third parties.
What if a client requests data deletion?
Z poziomu Settings → Privacy & Security użytkownik realizuje pełen zestaw praw RODO: prawo dostępu, sprostowania, usunięcia (right to erasure), przenoszalności (JSON/CSV export). Operacja jest natychmiastowa, nieodwracalna i loggowana w audit logach. DPO (legal@luminote.io) odpowiada na DSAR w ciągu 30 dni.
Does it work in Polish?
Yes, natively. Interface, transcription, task extraction, signals, email drafts all work in Polish. Whisper recognizes Polish with ~97% accuracy (including dialects). Mistral understands Polish business — NIP, REGON, terms like "by the end of the week", company inflections, Polish titles. We also support 10 other EU languages.
Does recording require participant consent?
From a GDPR perspective: we apply Art. 6.1(f) — legitimate interest of the controller. In Ephemeral mode (when we store nothing longer than 15 min) and with appropriate notification of participants at the beginning of the conversation, separate consent is not required in most B2B cases. Our Meeting Bot automatically informs about recording in accordance with best practices. Full legal analysis in our DPA.
How long does the implementation take?
Free / Basic / Pro: minutes. Login, OAuth with CRM, and you're done.
Enterprise: 5–10 business days with our Customer Success team — includes DPA, CRM field mapping, team training, SSO/SAML configuration, optional penetration testing and security review.